IMPORTANT CUSTOMER NOTICE
Added: 21 July 2020
FROM FRIDAY 24TH JULY IT WILL BE MANDATORY FOR CUSTOMERS TO WEAR A FACE COVERING UPON ENTERING ONE OF OUR DEALERSHIPS.
Following the Government’s guidance on Friday 17th July, we would now like to confirm the following in relation to the wearing of face coverings.
Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for customers to wear a face covering upon entering our dealerships.
This ruling applies to customers only and does not include our colleagues.
The wearing of a face covering for customers attending the business by appointment is mandatory. Please ensure you have this in place prior to arrival, as to maintain safe operating practices those customers arriving at the site without a face covering may be turned away.
It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;
Young children under the age of 11.
Not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability.
If putting on, wearing or removing a face covering will cause them severe distress.
If they are travelling with or providing assistance to someone who relies on lip reading to communicate.
To avoid harm or injury, or the risk of harm or injury, to themselves or others.
To avoid injury, or to escape a risk of harm, and they do not have a face covering with them.
To eat or drink, but only if they need to.
To take medication.
If a police officer or other official requests they remove the face covering.
In line with the guidance from the government which states; “Shops and supermarkets will be expected to encourage compliance with the law (as they would do more generally) and can refuse entry. If necessary, the police have the powers to enforce these measures, including through issuing a fine of £100 (halving to £50 if paid within 14 days)”.
For further information see > https://www.gov.uk/coronavirus