Lexus UK launched a ground-breaking new Lexus warranty called Lexus Relax on 1 June 2021. This revolutionary vehicle warranty coverage is a new approach for providing motorists with complete peace-of-mind protection for up to 10 years. Lexus Relax gives Lexus owners 12 months/10,000 miles’ cover for their vehicle each time they have it serviced at an official Lexus centre and is automatically applied at no extra cost to the customer.
The service-activated warranty can continue until the vehicle reaches 10 years or has covered 100,000 miles, with all Lexus models qualifying, as long as the age and mileage criteria are met. They do not have to have been purchased from a Lexus centre – second, third and even fourth-hand vehicles traded privately or from other outlets are eligible. Adding a manufacturer warranty will also add to the appeal of a vehicle on the pre-owned market.
The protection also applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles such as the Lexus UX 300e.
Below, we answer some of the key questions regarding the new Lexus Relax warranty cover programme. If you have further questions or require further information then please feel free to ask us in the comments below.
What is Lexus Relax, the new Lexus warranty, and how does it work?
The Lexus Relax warranty operates in the same way as the manufacturer’s warranties provided on new and approved used Lexus vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months/20,000 miles.
There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Lexus network and is noted on the service invoice raised by the centre.
This central record means that a vehicle’s warranty will be recognised at any official Lexus centre, should customers move or choose to have their car serviced at a different location.
Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).
If a vehicle requires work to be done under warranty, the customer contacts their local Lexus centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.