Keep your business moving with
In the event of a breakdown at home or place of work, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle.
There's nothing more frustrating than being ready to leave the house but finding your vehicle won't start. If this happens to you when you're at home or work, one of our technicians will arrive to get you moving again. They'll either repair your vehicle on the spot, or take it to your nearest Volkswagen Van Centre or authorised repairer.
We do our best to get your vehicle fixed as soon as possible; preferably at the roadside or at home. However, in the event that we can't fix the problem, we will arrange for your vehicle to be taken directly to an Authorised Volkswagen Van Centre or repairer so they can fix the problem with all the necessary tools available.
If you've been in an accident and your vehicle cannot be driven, we'll arrive as quickly as we can to get your vehicle to an Approved Volkswagen Van Centre or authorised repairer.
If your vehicle can't be repaired at the side of the road, we'll either give you a replacement vehicle*, arrange alternative transport for you and your passengers**, or arrange nearby hotel accomodation^. So you can be sure you'll always be looked after, whenever and wherever you are.
If your immobilised vehicle needs overnight storage then we'll arrange for it to be collected and taken somewhere secure until we're ready to begin repairs.
We understand how stressful being stranded can be, which is why we'll always pass on any messages to friends, family or colleagues so that they can stay connected and continue to handle business from wherever you are.
If you were towing a caravan or trailer at the time of your breakdown or accident, then Volkswagen will ensure that it's removed from the road and taken somewhere safe and secure whilst repairs are taking place.
Your Roadside Assistance is valid throughout Europe, so if you breakdown or have an accident whilst on holiday or working abroad then repair work, overnight accommodation and even vehicle replacement are just a phone call away.
*In the event of mechanical or electrical breakdown only, Volkswagen Roadside Assistance will arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.
**Volkswagen Roadside Assistance will arrange alternative transport for the driver and up to seven passengers to the driver's destination, e.g. by taxi or train.
^Overnight accommodation for the driver and up to seven passengers. (This does not include the cost of meals and drinks).