Keep your business moving with
1. Breakdown Assistance
In the event of a breakdown at home or place of work, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle.
2.Home assistance
There's nothing more frustrating than being ready to leave the house but finding your vehicle won't start. If this happens to you when you're at home or work, one of our technicians will arrive to get you moving agagin. They'll either repair your vehicle on the spot, or take it to your nearest Volkswagen Van Centre or authorised repairer.
3.Vehicle Recovery
We do our best to get your vehicle fixed as soon as possible; preferably at the roadside or at home. However, in the event that we can’t fix the problem, we will arrange for your vehicle to be taken directly to an Authorised Volkswagen Van Centre or repairer so they can fix the problem with all the necessary tools available.
4.Accident recovery
If you’ve been in an accident and your vehicle cannot be driven, we’ll arrive as quickly as we can to get your vehicle to an Approved Volkswagen Van Centre or authorised repairer.
5.Onward travel
If your vehicle can’t be repaired at the side of the road, we’ll either give you a replacement vehicle1, arrange alternative transport for you and your passengers2, or arrange nearby hotel accommodation3. So you can be sure you’ll always be looked after, whenever and wherever you are.
6.Secure Storage
If your immobilised vehicle needs overnight storage then we’ll arrange for it to be collected and taken somewhere secure until we’re ready to begin repairs.
7.Message service
We understand how stressful being stranded can be, which is why we’ll always pass on any messages to friends, family or colleagues so that you can stay connected and continue to handle business from wherever you are.
8.Caravan/trailer assistance
If you were towing a caravan or a trailer at the time of your breakdown or accident, then Volkswagen will ensure that it’s removed from the road and taken somewhere safe and secure whilst all repairs are taking place.
9.European Assistance
Your Roadside Assistance is valid throughout Europe, so if you breakdown or have an accident whilst on holiday or working abroad then repair work, overnight accommodation and even vehicle replacement is just a phone call away.
We have a team of 90 Volkswagen Group technicians based all around the country; because we know that breakdowns can happen anywhere. Each one is in a vehicle that's especially equipped with the latest diagnostic equipment and genuine Volkswagen specialist tools and parts. This way, they can tend to you from roadside and have the tools to get you moving again.
Breaking down is stressful. Arranging Roadside Assistance needn't be. Our dedicated call centre is here to help you through any breakdon or accident. They're trained to understand mechanical and electrical problems and provide technical advice.
Call us on 0330 053 0822
£190 for one year’s coverage4 supported by The AA.
Speak to us about this offer by calling 0330 053 0822
View our Renewal terms and conditions
European contact number
If you experience difficulties, please use alternative to reach Volkswagen European Roadside Assistance: 0033 (0) 472 171 258
As soon as you breakdown, call Volkswagen Roadside Assistance on 0330 053 0822
We recommend you saving this number to your phone for easy access in the future.
Please have the following information to hand to make the process as smooth as possible:
If you have hearing difficulties, dial 18001 before dialling 0330 053 0822 to be connected to Text Relay, or use the SMS facilities on 07900 444 999. Please note that these services are not available outside the United Kingdom.
Important information:
Overnight accommodation for driver and up to seven passengers (this does not include the cost of meals and drinks)