This service is available 24 hours a day and is provided for 36 months from the date of first registration (or the duration of the battery lease). Assistance is provided within the UK & Northern Ireland only at roadside, home and includes national recovery and onward travel. Renault Assistance applies to mechanical or electrical defects which are covered by warranty.
For Renault Assistance Terms and Conditions please visit here.
For Renault Z.E. Assistance Terms and Conditions please visit here.
For Z.E. vehicles with a Battery Hire Contract the Renault Assistance cover period is linked to the period of the Battery Hire Contract with RCI Financial Services Ltd.
Terms and Conditions
Renault Cars (excludes ZOE, Trafic Passenger and Master Combi) - The EasyLife Pack is available on eligible retail vehicles and ends when the vehicle is 3 years old from registration date or has completed 30,000 miles (whichever comes first). Services must be carried out in line with the manufacturer’s minimum maintenance programme requirements and servicing intervals within +/- 1 month or 1,000 miles of the service interval and can only be carried out at a Renault Approved outlet. Servicing does not include wear and tear parts including but not limited to brakes, tyres and wiper blades. To qualify you must order and purchase the EasyLife Pack from a Renault Approved outlet or Renault.co.uk before the first service or within 1 month from vehicle registration (whichever comes first). Cannot be part exchanged or transferred. The EasyLife Pack is available on vehicles ordered and registered from 3rd July 2018 and only available to be purchased by the first owner of the vehicle (excludes pre-registered vehicles).
All prices quoted are MRRP. Renault EasyLife Pack geographic coverage: the EasyLife Pack applies to any vehicle sold new in the United Kingdom as long as it remains registered in one of the following European countries:
UNITED KINGDOM - ANDORRA - AUSTRIA - BELGIUM - CROATIA - CZECH REPUBLIC - DENMARK - FINLAND - FRANCE - GERMANY - GREECE - HUNGARY - ITALY - LICHTENSTEIN - LUXEMBOURG - MONACO - NORWAY - NETHERLANDS - POLAND - PORTUGAL - SAN MARINO - SLOVAKIA - SLOVENIA -SPAIN - SWEDEN - SWITZERLAND - BOSNIA HERZEGOVINA - CYPRUS - ESTONIA - IRELAND - ICELAND - LATVIA - LITHUANIA - MACEDONIA - MALTA - SERBIA - MONTENEGRO.
Renault EasyLife Pack payment process (as applicable): The cost of the operations is always covered by the country where the work is carried out except for the following countries:
BOSNIA HERZEGOVINA - CYPRUS - ESTONIA - IRELAND - ICELAND - LATVIA - LITHUANIA - MACEDONIA - MALTA - SERBIA MONTENEGRO.
In these countries, the cost will be handled by the country who sold the EasyLife Pack. Consequently, the customer will have to pay for the operations eligible under the EasyLife Pack and contact Renault UK Customer Management team to arrange reimbursement. Valid receipt of expenditure is required for full reimbursement.
TRANSFERABILITY: The EasyLife Pack is not transferable to another vehicle but should the vehicle be sold whilst the EasyLife Pack is still active, the remaining cover transfers to the new owner.
CANCELLATIONS: Provided that you have not used any aspect of the EasyLife Pack, you have 14 days from the date of the EasyLife Pack purchase to request a refund. If you have changed your mind and wish to cancel, please email firstname.lastname@example.org