At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us — and now we’re looking for the next person to join our journey.

Basic Salary: £26,910 per annum

OTE: £40,000 per annum, achievable through team bonuses and internal upsell performance plus great company benefits and elite training through the Award-Winning Lexus Academy.

Job Overview

As an experienced Service Advisor, you will occupy a prestigious customer facing position within our award-winning Lexus centre. We are looking for a professional who will be responsible for building and retaining long-term relationships through a seamless, customer-led journey.

You will be expected to provide the utmost attention to customer care, enriching our guests' lives by managing expectations and ensuring every issue is resolved with a very high level of personalised service. As one of the very few Lexus centres to feature an on-site SMART Repair centre, you will leverage this unique facility to provide efficient, high-quality solutions that exceed traditional industry standards.

Highlights of what you will do in your role

Bespoke Customer Journey

· Identify and anticipate customer expectations to ensure their journey is exceptional and personally tailored

Proactive Communication

· Maintain a central point of contact for vehicle lifecycle support, ensuring customers are fully aware of timescales and costs through accurate, consistent estimates

Revenue & Upsell Mastery

· Reach and exceed OTE by identifying internal upsell opportunities for add-ons and maximizing the potential of every sold appraisal

SMART Repair Integration

· Proactively offer our specialized on-site SMART Repair services to provide comprehensive vehicle care

Total Resolution

· Connect personally with customers following repairs to ensure total satisfaction and maintain our brand ambassador status

Personal Skills & Requirements

Experienced Professional

· Previous customer-focused work experience is highly advantageous, with a preference for those who have mastered the high-pressure automotive environment

Exacting Attention to Detail

· You must be extremely organised with a focus on precision in every customer interaction and administrative task

Proactive Mindset

· You take initiative and ownership of issues with a "can-do" attitude, often generating innovative solutions rather than relying on established approaches

Communication Excellence

· You must possess high standards of verbal and written communication, finding the perfect balance between listening to customer needs and providing expert advice

Stress Tolerance

· Remain composed and professional in emotionally charged or high-pressure situations

Essential Job Criteria

· A full & clean UK driving licence

· Eligibility to work in the UK

· Smart personal appearance and a highly professional demeanour

· Flexibility to work required hours and travel for training sessions

Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying please apply as soon as possible. Due to the numbers of applications we receive we do not respond to applications unless we wish to progress with your application.

Diversity, Equity & Inclusion

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply — including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know — we’ll do our best to accommodate your needs.