At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us — and now we’re looking for the next person to join our journey.
We are recruiting for an Aftersales Advisor, to join our new Omoda Jaecoo Service Department, working 40 hours Monday - Friday and Saturday mornings on a rota basis and is classed as overtime.
If you’re passionate about delivering exceptional customer service and thrive in a fast-paced automotive environment, this is a fantastic opportunity to help shape the customer journey from the very beginning.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
What you will be doing:
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Sales department to ensure customers vehicles are ready on time.
- Ordering and picking parts and controlling the parts stock
Knowledge, Skills, Experience and Attributes Required
- Be able to sell the benefits and build value.
- Have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
- You will have good organisation and administrative skills, knowledge of dealer management systems and Microsoft Office.
- Car dealership experience is preferred but not essential as full training will be provided.
Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying please apply as soon as possible. Due to the numbers of applications we receive we do not respond to applications unless we wish to progress with your application.
Diversity, Equity & Inclusion
At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.
We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply — including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.
If you require any reasonable adjustments during the recruitment process, please let us know — we’ll do our best to accommodate your needs.
