Kia Service Promise

1. Appointments

Your appointment suits your schedule.

2. Customer greeting

A friendly welcome when entering our service area.

3. Diagnosis

We listen to what you have to say and take the time to discuss the repair options.

4. Repair orders

Before starting any service work on your Kia, we’ll review the repair details with you and ask for a signature to make sure you’re happy.

5. Pricing

Our pricing policy is transparent.

6. Performing service work

Your service will be performed on time and with accuracy.

7. Monitoring

We’ll keep you informed regarding repair progress and any changes in timing.

8. Final inspection

After servicing, the repair is cross-checked and quality controlled to ensure that all work has been completed.

9. Vehicle collection

When you arrive to pick up your Kia, we’ll explain the repair details and answer any questions you may have.

10. Follow-up

Don’t be surprised if you receive a call from us a few days after picking up your vehicle. Your feedback contributes to our commitment to continuous service improvement.