Service Advisor VWCV Reference Number - 0123445567567
Location Fish Brothers Volkswagen Commercial
Working Hours
Benefits • 22-26 days holiday • Life Assurance • Contributory Pension Scheme • Competitive Bonus Scheme • Healthcare Cash Plan • Staff Car Purchase Scheme
Salary Competitve
Closing Date 03/05/2024

Salary £24,000 with a potential OTE of £35k depending on experience.

Benefits include 22 – 26 days holiday, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme.

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 75 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

We are looking for an experienced Service Advisor for our Volkswagen Commercial Vehicles dealership.

Working in a busy department, you will be the main point of contact for our service customers ensuring that customers are called in advance of their visit to confirm attendance. On arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.

We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.

Previous experience in an automotive customer service role is essential as is a full driving licence.

Working hours are based on a 2 week rota shift system of either Monday to Friday 8am to 5pm or 9am to 6pm with an unpaid lunch break of 1 hour. You will be required to work Saturday mornings as part of a rota where this time will be paid as overtime.

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