Fish Brothers currently have an exciting opportunity to join the team, as a Service Advisor at our Lexus Dealership in Swindon. We will provide excellent training and genuine career progression opportunities in return.
As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You are the main point of contact for all customer communication while the vehicle is in our Dealership. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
Does this sound like you?
- Enjoy building and retaining strong relationships with customers.
- A passion to resolve customer issues in an efficient and effective manner.
-Have strong communication skills.
- Very strong organisational and prioritisation skills.
- A team player who enjoys helping and supporting others.
-Able to multi-task and switch between tasks.
- You take initiative and ownership of issues with a can-do attitude.
- Thrive in a high-pressured environment.
-A willingness to learn and keep up to date with product and technical information.
-Passionate about the automotive industry and want to work in the world’s biggest manufacturer.
-The ability to tailor technical conversations to the understanding level of the recipient.
Highlights of this role include:
- Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided.
- Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs.
- Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly.
- Introduce the customer to the appropriate technician to discuss the work where helpful.
-Schedule work to meet customer requirements, liaising with technicians regarding job complexity and parts availability.
- Track and report issues that could affect customer satisfaction or team targets.
- Encourage the sale of Lexus parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.
- Connect personally with customers, following service or repairs, to ensure total resolution and customer satisfaction.
Key Role Competencies:
- Extremely organised, with great attention to detail.
- Flexible, proactive and hard-working.
- Strong people skills – you’re approachable and enjoy assisting colleagues.
- Curious, keen to learn and apply your learning in helping customers and colleagues.
- Thrive in a busy, high-pressure environment.
- A full UK driving licence with less than 7 points.
- This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.
- Knowledge of Drive or Kerridge advantageous, but not essential.
Hours of working are Monday to Friday 8am to 6pm, with an hour unpaid lunch break.
